Shopping Guide

① Regarding the period from order to delivery

Regular products → Order Ships in 5-15 business days
Ready-to-ship items: Shipped within 1-3 business days of order

*Examples of business days converted are as follows:
(e.g. Monday-Wednesday = 3 business days, Sunday-Tuesday = 2 business days)

*As of March 2025, shipping takes an average of 8 business days.

*We will ship as soon as all items are available. Please note that if you purchase both ready-to-ship items and regular items at the same time, they will not be eligible for ready-to-ship (same-day shipping).

If your order has not been shipped by the expected shipping date, please contact us via the inquiry chat.

◇ Order process Order → Confirm order → Place order → Ship overseas → Ship domestically → Delivery

*We do not accept orders or ship on Saturdays and Sundays.
*Shipping delays may occur due to reasons such as a busy warehouse or delivery delays caused by the delivery company.
* Normally, orders are shipped within 5-15 business days, but shipping may be delayed by a few days depending on stock availability. Thank you for your understanding.

-When wearing, please check the attention tag and washing instructions before use.
-There may be slight individual differences in size and color.
-There may be slight variations in color and size depending on the production period.
-The color may vary slightly depending on the shooting location and your monitor environment.

Shipping fee <br>Shipping fee is 600 yen nationwide.
If you purchase products with a price of 12,000 yen or more (tax included), shipping is free nationwide.

You will be notified of shipment by email with a tracking number.
Tracking will be available after customs clearance, so your package will be available to track in an average of 4-7 days from the date of shipment.

(※ No additional charges will be incurred for Hokkaido, Okinawa, and some other remote islands.)
(※Please note that you cannot choose the delivery company.)

④ Regarding long-term absence and incomplete address

If you are not at home, Yamato Transport will notify you of your absence.
Please request redelivery yourself.

Please note that any items that have been delivered more than 7 days ago will be automatically returned to the warehouse.
If you are absent for an extended period of time, we will charge you 2,000 yen for round-trip shipping for re-delivery.

*If the shipping address is incorrect, the package will be returned due to an unknown address.
*Products that have expired will be discarded. If the product is discarded, we will not be able to reship it or provide a refund under any circumstances.

We do not accept returns or size exchanges due to customer convenience.
If you receive a defective product, we may exchange it for the same product. (It may take some time to order the replacement product.)

Please note that we cannot accept exchanges if you do not contact us within 3 days of receiving the product.

If the item you wish to exchange is out of stock, we will proceed with the refund process via the method of payment used.

If you receive a different product than what you ordered, we will respond immediately.

If there is a problem with the product, please contact us via the inquiry chat within 3 days of receiving the product to inform us of the product's condition.

Please fill in the following:

・Purchaser's name
・Registered email address
・Order number starting with #
・Reason for return/exchange (if the item is defective, please be sure to attach a photo)

⑦Refunds due to shop reasons

*If we are unable to refund your payment due to a convenience store payment or an error by the payment company, we may refund you by bank transfer.