FAQ
Q. If the product I received is defective or if a different product than the one I ordered is received
A. If you receive a defective product or a product different from what you ordered, we will either return it or exchange it for the same product.
Please contact us via the inquiry chat.
Q. I want to change my shipping address or email address
A. You can change the delivery address and email address even after your order has been completed. Please contact us before the order is shipped.
Q. I ordered a product but it hasn't arrived yet.
A. Our shop orders the items you order from an overseas warehouse and ships them to you, so generally we ship within 5 to 15 business days (excluding Saturdays, Sundays, and holidays) after receiving your order.
Depending on the shipping situation, it may take some time for your order to be shipped. If the product has not arrived within one month of your order,
Q. I purchased a product but haven't received a shipping email yet.
A. Once the shipment has been completed, we will send a shipping completion email with a tracking number to the email address you registered.
Please check your junk mail as the email may have been sent to your spam folder.
Q: I would like a receipt.
You can download a receipt when you complete your order or from the order completion email.
Q. What if I order the wrong item?
A. We do not accept cancellations after an order has been completed, or returns or refunds due to customer convenience.